AVANTI & DANBY

TERMS & CONDITIONS AND RETURN POLICY FOR PRODUCTS

MAS Distribution, Inc. provides support for the products offered from WineCooler4U, which in turn, are produced by Avanti, Chambrer, Danby, Jenn Air, Marvel and Scotsman.

WineCooler4u will be an active participant in the processing of issues regarding the above products. 

WineCooler4U is to be notified at the same time as MAS Distribution.

Definitions

• Consignee - The individual or organization to which freight is shipped. Freight is shipped by the consignor to the consignee.
• MAS, Inc. - Company supporting the delivery, returns and damage management for products from Avanti, Chambrer, Danby, Jenn Air, Marvel, Scotsman.  MAS e-mail address for delivery and damage support is: returns@masdistribution.com.  The MAS, Inc. fax number is: 330-659-4706.

D.O.A. (Dead on Arrival)

MAS Distribution must be notified within 72 hours of delivery. All DOA’s are replaced to the consignee at no additional charge (*). MAS will assign a Return Authorization number then issue a Call Tag/Pick Up for the pick up of the product and have it returned to MAS. The unit must be returned in its original packaging including accessories & manuals. The total original invoice will be credited including freight upon the return of the merchandise. If a replacement is needed, a new purchase order must be placed with MAS. The unit will be tested upon its return to MAS. If the unit is found after the return not to be a D.O.A the web store will be charged a 20% restocking fee and the return freight charges. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. The consignee must contact an authorized service center after 72 hours. The unit will be treated a Defective instead of a D.O.A.

* Except Avanti products – customer must contact Avanti for service. If the unit is deemed defective or un-repairable by an authorized service center, please follow Defective Credit procedure.

Defective Credit (once unit has been used)

All defective units must be deemed defective and not repairable by an authorized service center. Copies of service centers work order must be e-mailed or faxed to MAS, Inc. showing unit is non-repairable. If there is not a service center available or the unit is deemed non-repairable MAS will assign a Return Authorization number and issue a Call Tag/Pick Up for the unit and have it picked up and returned to MAS at no charge. The unit must be returned in its original packaging including accessories. The total original invoice will be credited including freight upon the return of the merchandise. The unit will be tested upon its return to MAS. If the unit is found after the return not to be a defective the customer will be charged a 20% restocking fee and the return freight charges. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

Damaged - Return for Credit and Replace (New unit found damaged)

All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait while the consignee inspects the product. If upon receipt of the package they see visible damage, or suspect concealed damage, they must carefully unpack and inspect the product before signing the bill of lading. If they determine the product is damaged, the shipment should be rejected. If the consignee finds the item to be in satisfactory condition, they should accept the item and make note of the visible damage on the bill of lading. If the consignee receives a unit and finds the damage after the driver has left then MAS must be notified within 72 hours of receipt of the unit to qualify for a replacement unit. Any report after the 72 hours will not be honored. Once MAS has been made aware of the damage, the carrier will be notified. Shipments that have been accepted, but have concealed damage will take longer. A detailed description of the damage is needed to file a claim with the carrier. In some cases, usually based on value)the carrier may request to inspect the unit. The original packaging must be kept for this inspection. If the original packaging is not available the claim is instantly denied by the carrier and MAS will deny the claim also. MAS will assign a Return Authorization number and issue a Call Tag/Pick Up for the unit and have it picked up and returned to MAS at no charge. The unit must be returned in its original packaging including accessories. The total original invoice will be credited including freight upon the return of the merchandise. If a replacement is needed, a new purchase order must be placed with MAS.

Refused Shipment at Time of Delivery (Customer changes his/her mind at time of delivery - no damage)

The consignee may change their mind at the time of delivery.  MAS will charge a restocking fee plus all incurred freight charges on refused shipments to the web store (see Buyers Remorse). These charges may include, but are not limited to, delivery and return transit costs and storage fees.

Buyer Remorse (Customer changes his/her mind)

Special Order products do not qualify for buyer’s remorse returns. Note: WineCooler4U DOES NOT currently offer any special order products)

For stocked items, the consignee may change their mind on a product purchased within 7 days from the time of receipt.  A buyer remorse RA request must be e-mailed to MAS. MAS will charge a restocking fee on all returned units. The unit must be returned in its original packaging with accessories. The product must be new and not used and unopened. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. Once the unit is ready for pick up, MAS will assign a Return Authorization number. Customer is responsible for all freight charges on returned unit. The total original invoice will be credited excluding freight and the restocking fee upon the return of the merchandise.  If MAS is requested to pick up the unit all freight charges will be deducted from the Credit Memo.

The buyers Remorse/Refused Shipment restocking fee is as follows:

• Under $500.00 = 20% restocking fee
• $501.00 to $1000.00 = 30% restocking fee
• $1001.00 and over = 40% restocking fee

Damage Allowance

When a consignee is willing to accept an allowance in lieu of a return and replace, MAS, Inc will offer up to a 10% of the purchase price to keep as an allowance. In extreme circumstances, please contact MAS, Inc. for a larger allowance. In all cases, except Damage Allowance, the following guidelines will apply or Credit will be denied.

The MAS, Inc. Return Policy on Damage or Damage Allowance only applies to MAS contracted carriers. If you use your own Carrier or UPS/FedEx account number the sole responsibility of damaged product is yours.

Contact e-mail

In order to expedite the reporting of DOA/damaged/defective merchandise, please follow the procedures listed below:

ALL REQUESTS for "RA's must be emailed to MAS, Inc.

All requests for returns must have the following information prior to approval:

• Customer Name & Phone Number
• Purchase Date
• Purchase Order Number
• Brand & Model # of the unit
• Serial # of the unit
• A complete detailed description of why you are requesting a return.  If the unit has damage, the damage and location of the damage must be detailed.
• If the unit is defective, please include all pertinent information. For example, "DOA" or "Not Cooling" and if there is a service company involved.

Pickup Procedure for Damaged/Defective Merchandise

UPS/FedEx

RA# will be issued and a call tag requested. The details will be emailed to you.

CALL TAGS are requested for 3 ATTEMPTS; UPS/FEDEX will attempt to pick up damaged/defective unit 3 TIMES. If package is not available, the call tag is cancelled. MAS does not issue a 2nd call tag unless requested and there will be a $10 charge for the 2nd call tag.

AIT/SEKO

• RA# will be issued and a request for pick up will be sent to the appropriate trucking company.  The RA# and Pick up Tracking # will be emailed to you.
• The trucking company will call the customer and set up an appointment for pick up.
• If a “pick up of defective” and “delivery of replacement” are requested for the same time, every effort will be made to convey this request to the trucking company.
• Damaged/Defective merchandise must be returned to MAS in the original box.  If the original box is not available, a repackaging fee of will be assessed.

ShockWatch

All truck shipments via AIT/SEKO will have Shockwatch labels on the box.  These labels will turn RED when the box has been dropped so the consumer is alerted to inspect the unit.  Along with this label, we also place a sticker on the packing slip letting the customer know that a Shockwatch label has been placed on their package.

All truck shipments also have an orange sticker (see below) on the packing slip cover that informs the customer what to do in case of damage.